“Open source? That means you are on your own.” – You hear this a lot. But it is wrong. Open source does not mean lack of support – it means freedom of choice, full transparency, and the ability to get professional help exactly when you need it.
And that is exactly where its strength lies. Instead of relying on the anonymous support of a proprietary vendor, you can choose who supports you – or empower your team to handle it. And we are not talking about community forums, but about enterprise-grade support.
At |knowhere, we provide exactly that framework. Our support includes:
- Long-term assistance with direct points of contact
- Security patches and continuous updates
- Service-Level Agreements (SLAs) with guaranteed response times
- Custom development & extensions when you need more than the standard
But how do we ensure that the open-source apps we offer meet enterprise standards? We follow a strict selection process to include only verified, tested, and production-stable software:
1. Business suitability checks based on functionality, scalability, and integration
2. Initial installation and testing in our lab environments
3. Long-term testing for stability and maintainability
4. Code analysis to evaluate code quality and development practices
5. Operational planning including backup, maintenance, and security
6. Ongoing monitoring and optimization
So no – open source does not mean being left alone. With a partner like |knowhere, you gain tailored support that keeps your systems secure, reliable, and scalable – whether it is Dolibarr, Nextcloud, Mattermost, or Jitsi.
Many of our clients come to us with one main concern: “What happens when something goes wrong?”
Our answer: We will be there. Not later. Right when it matters.
Because professional support is not a luxury – it is a key requirement for making open source enterprise-ready. And that is exactly what we stand for at |knowhere.